Warranty Claim Form
We at Glowbug Cloth Diapers want you to feel confident in your decision to choose Glowbug Cloth Diapers for your diapering needs. We are proud of the quality of our products and stand behind our workmanship and materials. We acknowledge that defects or flaws can happen from time-to-time so we have outlined our warranty policy below, as customer satisfaction is our number one priority.
Diapers and Wet Bags:
Glowbug Cloth Diapers will provide full warranty coverage against manufacturing defects for a period of 1 year from date of purchase to the original purchaser. Glowbug Cloth Diaper Warranty covers all components of our diapers and wet bags including snaps, stitching, lining, elastics, zippers and waterproofing.
Glowbug Cloth Diapers is proud of our quality control process and inspects all items shipped for manufacturing defects. However should you notice a manufacturing defect with our Bamboo and/or Hemp inserts, please contact us within the first 30 days of receipt for a replacement. Inserts must be unwashed and unused. Should you notice a defect after washing/using please contact us by using our warranty form below.
Proof of purchase is necessary in order to process your claim.
In an effort to minimize waste and further help the environment, we have made a few changes to how warranty claims will be processed. If you have a warranty issue, please fill out our Warranty Claim Form found below.
You will be required to photograph the warranty issue as well as provide your receipt or order number (we can also help with this!). All diapers deemed fixable by our warranty team will be sent, at the expense of the purchaser, to a Glowbug approved charity where the diapers will be repaired and donated to families in need. Once proof of donation has been accepted by the Glowbug warranty team, you will be sent a brand new diaper as a replacement.
Please note that the following issues are not considered warranty issues: normal wear and tear (including elastics - unless due to a manufacturing defect within 1 year of purchase), issues related to washing machine or dryer defect, improper product care/storage, or improper usage. Other issues not covered by this warranty include melting, leaking, staining, diaper odour, or diaper rash. We strongly encourage you to seek medical advice in the case of diaper rash.
We understand that this change in warranty could be upsetting to some of our loyal customers, however it is necessary in order to keep Glowbug Cloth Diapers alive and thriving. We truly appreciate your business, and will go above and beyond to keep our customers happy. We are constantly striving to improve our products in terms of function and quality, hopefully reducing the need for warranty claims in the future.
Thank you for your understanding,
Paula & The Glowbug Team
**To the original purchasers of Glowbug’s Earthfest, Road Trip and Picnic Party packages. We understand that there was a serious manufacturer defect affecting the quality of the waterproofing lamination on certain batches of diapers. We are no longer able to completely replace diapers due to this defect, but we are able to offer wholesale pricing on new packages as a way of attempting to rectify this issue without compromising the future of Glowbug Cloth Diapers.