FAQ

What kind of diapers are Glowbug Cloth Diapers?

Glowbug Cloth Diapers are considered pockets - even though they are more like a sleeve. They are designed to be just as easy to change as disposables.  The entire diaper is changed every 3-4 hours or as needed.  For more information, check out our article about the basics of cloth diapering as well as our user guide.

I want to pay in Canadian/American Dollars.  How do I do this?

We have both a Canadian and American version of our shop. Click here to shop in CAD and click here to shop in USD.

Where are Glowbug Cloth Diapers made?

Glow Bug Cloth Diapers are proudly made in China using safe, quality materials by workers earning a fair wage.

What are Glowbug Cloth Diapers made of?

To maximize durability, performance and softness, Glow Bug Cloth Diapers are made of polyester.  Our diapers are 100% polyester laminated with polyurethane on the outside and our exclusive SlimDry material is 100% polyester on the inside.  Our bamboo inserts are made of 2 layers of bamboo viscose, cotton and polyester blend and 2 layers of microfibre. Our hemp inserts are made with 2 layers of the same bamboo sandwiched between a cotton/hemp blend.

How do you adjust the size of the diapers?

Our diapers are fully adjustable and will fit from birth to potty training. Please see read How to Fit Cloth Diapers on Your Baby article or watch our Video Tutorial here.

How do you wash cloth diapers?

Check out our handy blog post on easy cloth washing routines for prepping and general washing and our User Guide. 

***Please note that these routines are based on North American style washing machines that bring water in from a separate hot water tank.  If you are using a machine that heats the water in the machine, do not wash on water hotter than 40 degrees Celsius as we've heard reports that washing with water at 60 degrees has damaged diapers.*** 

Are Glowbug Cloth Diapers sold individually?

Packages are one of the things that sets Glowbug apart. We want you to be able to start your cloth diapering journey with everything you need all at once. However, we understand that it's nice to have the opportunity to try our diapers before committing to an entire package - although we know you won't have any regrets and you'll be back for more! We do offer a limited amount of single diapers in our online shop. They do go quickly - but we typically post when they're being released on our Facebook and Instagram feeds.

Are Glowbug Cloth Diapers CPSIA Compliant? 

Yes!  Please see our article with all the info and our certificate here.

What makes Glowbug Cloth Diapers different from other brands?

We have many great features that make our diapers special but what really sets us apart is our patent pending 360 Gusset design as well as offering our diapers in convenient packages, our top notch customer service and our stunningly beautiful prints!   

How quickly will I get my order and where is it shipping from?

  • All diapers and accessories ship from Canada via Canada Post. All orders will be shipped within 2-3 days from time of purchase. Or sooner!

What is Glowbug Cloth Diapers Warranty and Return Policy?

​We stand behind our products 100%.

Our full warranty along with our Warranty Claim Form can be found here.  Any questions please contact us at info@glowbugclothdiapers.com with your order number.

Glowbug will happily accept a return of your unused, unwashed diapers within 90 days of purchase. Shipping costs are the responsibility of the buyer. Please contact us at info@glowbugclothdiapers.com prior to your return.

My diapers are leaking or I am having some other problem.  What do I do?

Help is on the way!  While leaks are not covered under warranty, we are expert troubleshooters.  Fill out a Troubleshooting Form and we will get back to you with support and resources.

I Still have a Question, How do I Contact you?

Contact us by emailing us at info@glowbugclothdiapers.com or through our Contact Us page.