FAQ

I've never seen anything like this!  Do you change the whole diaper or just the insert?

Glow Bug Cloth Diapers are designed to be just as easy to change as disposables.  You change the whole diaper every 2-3 hours or as needed.  For more information, check out our article about the basics of cloth diapering as well as our user guide.

 

I want to pay in Canadian Dollars.  How do I do this?

To go to the Canadian version of our Cloth Diaper Shop page to pay in CAD click here.

 

Where are Glow Bug Cloth Diapers made?



Glow Bug Cloth Diapers are proudly made in China.  How can we say this?  Our diapers are made in our own facility, by our employees who are paid fair wages, who work in good conditions and who are extremely skilled resulting in a high quality product that is ethically made. Ms. Shen and Ms. Tian lead our sewing teams, Ms. Bao and Ms. Xu are in charge of the snap work, and Mr. Shi and his team make sure all the fabrics are cut. Our amazing production manager Hillary Ling makes sure all our teams work seamlessly together to create your Glow Bug Cloth Diapers.  Meet the members of the Glow Bug Team here. 

 

What are Glow Bug Cloth Diapers made of?

To maximize durability, performance and softness, Glow Bug Cloth Diapers are made of polyester.  Our diapers are 100% polyester laminated with polyurethane on the outside and our exclusive SlimDry material is 100% polyester on the inside.  Our microfiber inserts are 70% polyester and 30% nylon.  Our bamboo inserts are made of 2 layers of bamboo viscose, cotton and polyester blend and 1 layer of microfiber.

 

How do you adjust the size of the diapers?

Please see read How to Fit Cloth Diapers on Your Baby article or watch our Video Tutorial here.

 

How do you wash cloth diapers?

Check out our handy blog post on easy cloth washing routines for prepping and general washing and our User Guide. ***Please note that these routines are based on North American style washing machines that bring water in from a separate hot water tank.  If you are using a machine that heats the water in the machine, do not wash on water hotter than 40 degrees Celsius as we've heard reports that washing with water at 60 degrees has damaged diapers.***

 

Are Glow Bug Cloth Diapers sold individually?

We want to make it easy and affordable for anyone to use cloth diapers.  Think about it, you would never buy only one or two disposable diapers at a time so just like disposable diapers, we offer our diapers in bulk to save our customers time and money and make it simple.  However, we understand that there are people who simply only need one or two more diapers so we do have a Facebook group called Glow Bug and Friends where we sell a limited quantity of single diapers once a month on a first come first served basis.  The diapers are priced a little higher than in the packages available on our website and shipping takes about 4 weeks.

 

Are Glow Bug Cloth Diapers CPSIA Compliant? 

Yes!  Please see our article with all the info and our certificate here.

 

Are Lady Bug Cloth Pads Registered with the FDA?

Yes!  Our Owner Operator Number is 10052308 and we are fully compliant with FDA regulations.

 

What makes Glow Bug Cloth Diapers different from other brands?

We have many great features that make our diapers special but what really sets us apart is our patent pending 360 Gusset design as well as offering our diapers in convenient packages, our top notch customer service and our stunningly beautiful prints!  But don't take our word for it!  See what our customers have to say in our customer survey and check out some testimonials.

 

How quickly will I get my order and where is it shipping from?

  • All diapers and accessories ship from the US or Canada
  • Quick Ship Guarantee: Orders will be in the mail within 2-5 business days of the date they are placed or a FREE diaper will be included with the order!
  • From the time your diapers are shipped please expect approximately 5 business days for delivery

What is the Glow Bug Partners Rewards Program and how can I join?

The Glow Bug Partners Rewards Program is an amazing way for you to earn store credit or cash by referring us to your friends and family to purchase on our website.  Do you see the little box that pops up in the bottom right corner of your screen?  That is how you can easily access your Rewards Program account.  

 

Do you do Co-Ops?

Yes!  We love doing co-ops.  Please fill out a Co-op Application for more information.

 

Are Glow Bug Cloth Diapers sold in stores?

Yes.  Please email us at info@glowbugclothdiapers.com to find a retailer in your area.

 

What is Glow Bug Cloth Diapers Warranty and Return Policy?

​We stand behind our products 100%  If you have any quality issues whatsoever, please visit fill out our Warranty Claim Form.  If you would like to return your unwashed and unused diapers you may do so with a refund minus the shipping charge within 180 days of purchase by emailing us at info@glowbugclothdiapers.com with your order number.

 

My diapers are leaking or I am having some other problem.  What do I do?

Help is on the way!  While leaks are not covered under warranty, we are expert troubleshooters.  Fill out a Troubleshooting Form and we will get back to you with support and resources.

 

I Still have a Question, How do I Contact you?

Contact us by emailing us at info@glowbugclothdiapers.com or through our Contact Us page.